Shipping policy
Thank you for shopping with Root Direct, the online storefront of Root Brothers. This Shipping Policy explains how we process, ship, and deliver orders placed on www.rootdirect.com. By placing an order, you agree to the terms below.
Order Processing and Same-Day Shipping
We ship Monday through Friday, excluding U.S. holidays, from our four warehouses in Chicago, IL; Hammond, IN; Las Vegas, NV; and Garland, TX. Orders for in-stock items placed by 3:00 PM Central Time on a business day ship the same day. Orders placed after 3:00 PM Central, on a weekend, or on a holiday ship the next business day. Only items shown as in stock can be added to your cart.
You will receive a confirmation email when your order is placed and a second email with tracking information when your order ships. During high-volume periods and promotions, shipping may take one additional business day.
Shipping Coverage
We ship to addresses within the United States only, including Alaska, Hawaii, and U.S. territories. We do not ship internationally at this time. Certain oversized items cannot be shipped to P.O. boxes; if this affects your order, we will contact you.
Free 2-Day Shipping and Shipping Rates
Orders of $750 or more ship free by FedEx 2Day. The offer applies automatically at checkout; no code is needed. Other FedEx and UPS services are available at checkout at the rates shown.
Orders under $750 are charged a shipping rate calculated at checkout from the items ordered, their weight and dimensions, packaging requirements, and the delivery destination. Shipping is not a flat fee, so it will differ from order to order. Your exact shipping charge is always shown at checkout before you complete your purchase, and that amount governs your order.
We may change the free shipping threshold or offer free shipping on all orders during promotions and special events. Any shipping offer or charge that applies to your order is shown at checkout.
Delivery Times
Free FedEx 2Day orders are delivered within two business days after they ship. Ground services typically arrive in one to five business days after shipping, depending on your distance from the shipping warehouse. Delivery times are estimates and are not guaranteed. Once an order leaves our warehouse, delivery timing is the responsibility of the carrier.
Order Tracking
When your order ships, we email you a tracking number. Please allow up to 24 hours for tracking details to update after you receive the notification. If you have not received tracking information within two business days of placing an in-stock order, contact us and we will look into it.
Shipping Delays
Root Brothers is not responsible for delays caused by the carrier, severe weather, natural disasters, or other circumstances beyond our control. If a significant delay occurs, we will make reasonable efforts to keep you informed.
Incorrect Addresses
Please review your shipping address carefully before completing checkout. Root Brothers is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible and we will try to correct it before the order ships.
Lost, Stolen, or Damaged Packages
If your package is marked as delivered but you cannot locate it, please check with neighbors and your local carrier first. For packages that arrive damaged, or that appear lost or stolen, contact us within 7 days of the expected delivery date so we can help resolve the issue. Keep the item and all packaging until the claim is resolved.
Contact Us
Questions about your order or this policy? Reach the Root Direct team:
- Email: sales@rootdirect.com
- Phone: 773-264-5000
- Hours: Monday–Friday, 8:00 AM – 5:00 PM Central
Root Brothers reserves the right to update this Shipping Policy at any time. Changes take effect when posted on www.rootdirect.com.